Godex Europe Warranty Principles and Complaint Procedure

• Warranty principles, claim acknowledgement and valid warranty periods.
• Our warranty is based on the “parts only” and “bring in” principles. This means that in case a warranty claim has been acknowledged, Godex will supply free of charge spare parts to enable the repair by an authorized local reseller.
• The sender bears the shipping cost of any item returned to Godex whilst Godex will pay the shipping cost for warranty parts sent to the partner.
• Godex Europe GmbH reserves the right to acknowledge or decline any warranty claim unilaterally.
• The acknowledgement of a claim is usually only possible after physical inspection in our German or local office.
• Only in exceptional cases information exchanged by mail (e.g. serial numbers, pictures, problem descriptions) may be sufficient to acknowledge a claim.
• You will always find the valid warranty periods for our products on our latest price lists.
  The most relevant current warranty periods are:
  Printers and external rewinders: 3 years from the date of invoice, except print heads and accessories.
  Print heads: 6 months from the date of invoice, with a maximum mileage of 50 Km.

For further information, Call us direct on 01903 896897