Godex Europe Warranty Principles and Complaint Procedure
Warranty principles, claim acknowledgement and valid warranty periods.
Our warranty is based on the “parts only” and “bring in” principles. This means that in case a warranty claim has been acknowledged, Godex will supply free of charge spare parts to enable the repair by an authorized local reseller.
The sender bears the shipping cost of any item returned to Godex whilst Godex will pay the shipping cost for warranty parts sent to the partner.
Godex Europe GmbH reserves the right to acknowledge or decline any warranty claim unilaterally.
The acknowledgement of a claim is usually only possible after physical inspection in our German or local office.
Only in exceptional cases information exchanged by mail (e.g. serial numbers, pictures, problem descriptions) may be sufficient to acknowledge a claim.
You will always find the valid warranty periods for our products on our latest price lists.
The most relevant current warranty periods are:
Printers and external rewinders: 3 years from the date of invoice, except print heads and accessories.
Print heads: 6 months from the date of invoice, with a maximum mileage of 50 Km.
For further information, Call us direct on 01903 896897